Artificial Intelligence

It was just a week ago that Nevada Health Connect announced they'll be integrating a form of artificial intelligence software into their enrollee engagement system.

Today, Covered California is the second state-based ACA exchange to announce something similar:

Covered California Collaborates with Google Public Sector to Accelerate and Simplify Health Insurance Enrollment Using AI

  • Google Cloud AI integration will enable Covered California to verify more than 50,000 health care documents with an 84 percent verification rate monthly, providing residents with affordable, high-quality health care options at unprecedented speed.

SACRAMENTO, Calif. – Covered California, California’s health insurance marketplace, announced today that it is leveraging Google Cloud’s AI solutions to help streamline the organization’s efforts to provide California residents with affordable, quality health insurance.

Honestly not sure how to feel about this, but it was inevitable...

via Nevada Health Link:

Nevada Health Link Spearheads AI Implementation, Championing Cutting-Edge Technology for Unparalleled Consumer Engagement

  • The first State Based Marketplace to receive Centers for Medicare & Medicaid Services approval for implementing AI technology

MOUNTAIN VIEW, Calif. – In a groundbreaking move towards enhancing consumer experiences and setting new standards in health insurance exchange technology, Nevada Health Link proudly announces the successful integration of Artificial Intelligence (AI) into its State-Based Marketplace (SBM) platform. This first-of-its-kind initiative underscores Nevada Health Links's unwavering commitment to innovation, transparency, and consumer-centric strategies.

The implementation of a purpose-built interactive virtual agent (IVA) by the team at GetInsured marks a significant milestone in Nevada Health Links's journey. Nevada Health Link is the first marketplace to have Centers for Medicare & Medicaid Service’s (CMS) approval for the use of AI-based Interactive Virtual Agents to enhance the customer service experience. The state worked collaboratively with the CMS and GetInsured security teams for several months to ensure that all federal privacy and security requirements were met. This approval signifies a high level of confidence in the technology that the marketplace has implemented.

With all the controversy over the frighteningly quick expansion of Artificial Intelligence (AI) systems over the past year or so into every facet of our lives, I decided to run a quick experiment using ChatGPT. My request was pretty simple:

"Write a blog post in the style of Charles Gaba."

I didn't include anything about healthcare or the Affordable Care Act...just my name.

Here's what it came back with, verbatim. I'm putting the whole thing in quotes because while it was sophisticated enough to make the topic of the post the history of the ACA and the U.S. healthcare system in general, I sure as hell didn't write this:

Title: The Healthcare Odyssey: Navigating the Waves of Change

Subtitle: Charting a Course Through the Turbulent Sea of Healthcare Reform