Day One: Most exchange sites looking good, but what's up w/CA & WA?
No, I don't have any hard numbers yet (aside from the 23,000 "processed applications" in the first 8 hours at HC.gov and the
120 (strike that...201) renewals in Vermont as of 1:00pm.
However, I can say that based on my (very limited) poking around the web, it appears that not only is Healthcare.Gov doing fine, so are most of the state-run exchanges...except for two of them (and not the ones you'd think):
- California: I heard anecdotal evidence that CoveredCA was having some significant issues on opening day, but it wasn't until I checked their Twitter feed and saw a series of posts like this that I grew concerned:
- Washington State: The WAHealthplan Finder issued this notice this afternoon:
Status Updates & Maintenance Schedule
November 15, 2014
Washington Healthplanfinder is currently unavailable due to a quality control finding by our staff earlier this morning. Our staff is working with our system partners from the Department of Social and Health Services (DSHS) to resolve incorrect eligibility results for 2015 health insurance premium tax credit amounts. We are working to fix this issue as quickly as possible and expect to be back online tomorrow morning on Sunday, Nov. 16. Thank you for your patience as we work to ensure that customers receive correct information from Healthplanfinder. Updates will continue to be posted here when available.
Planned Weekend Maintenance:
Washington Healthplanfinder will be unavailable during the following time:
Saturday, Nov. 15 at 10 p.m. to Sunday, Nov 16 at 2 a.m.
Sunday, Nov. 16 at 8:30 p.m. to Monday, Nov 17 at 4 a.m. federal data services, DSHS and eligibility service maintenance
Users will see a message at wahbexchange.org that Healthplanfinder is closed for maintenance at this time.
The good news is that the other exchange sites--including the big kahuna, HC.gov, as well as the New York State of Health site, along with most others--seem to be off to a relatively trouble-free start. The bad news is that CA and WA are the largest and 3rd largest state exchanges, so let's hope they both work their issues out ASAP.
Ironically, both the CA & WA sites were among the better-working ones last year...whereas Maryland, Massachusetts and Vermont, which were disasters for 2014, all appear to be off to a very good start this time around.