CMS Conference Call: Liveblog!
The CMS Dept. is holding a conference call with reporters right now. I'll be liveblogging the call and posting updates as quickly as I can for any useful info. It should focus much on the enrollment numbers, of course, but also how well the HC.gov servers held up under yesterday's strain, and I'd expect a lot of discussion of the "autorenewal" issue--how many, how it'll be handled and so forth.
Participants: Lori Lodes, Kevin Counihan & Andy Slavitt
3:04pm: Call hasn't started yet, but HHS just releaced their 4th week enrollment data for HC.gov (thru 12/12)...and it's actually 5.4% higher than I thought! (thanks to Bob Herman for the tip!)
- My estimate: 2.32 million
- Actual: 2,446,562
- still 52% renewals / 48% new
- first 8 hours: 20K applications
- last 3 days: more than 3 million unique site visitors
- As of Friday midnight: 2.467M plans selected
RENEWALS: (Andy Slavitt)
- 90-day renewal process:
- First 30 days: Manual renewals/updates/re-enrollments
- Over next few days, autorenewal group will receive notifications regarding autorenewals, given option to come back in and shop around/etc.
- So far, over 4 million calls to call center (30 days); 1.6 million over past 3 days alone; everything has run pretty smoothly
- 500K people left names towards end of yesterday re callbacks for January 1st coverage!
- No capacity restraints yesterday
- 125K concurrent users at peak yesterday
- "waiting room" average wait time was only 3 minutes or so yesterday before getting in
- AUTORENEWAL policies:
- Pilot program to test it out
- Contacting issuers (insurance co's) to get them all info necessary re. autorenewals
AUTORENEWALS: KEVIN COUNIHAN:
- "Switchers" (switching from one insurance co. to another)
- "missing plan information" (outreach campaign to help them get a different plan)
- pilot program for autorenewals: 1) make sure the architecture works; 2) make sure the 834 file transfer process works with insurance companies; it went quite well
- Q: how many were impacted yesterday by not being able to get through?
- A: Call center "several hundred thousand people" (500K above??) being called back today/next few days
- Over 1 million calls yesterday alone
- Q: Elaborate on "cross walking" system for discontinued plans
- A: Less than 5% impacted; if issuer has dropped plan or dropped off exchange completely, 1st replacement would be closest equivalent plan offered by same issuer in same metal level
- If enrollee wants to switch to a different plan they can do so but the different plan won't kick in until Feb. 1st
- Algorythm which will switch them to the closest plan available
- If not available, they'll contact enrollee directly (repeatedly) to discuss options
- Q: Sarah Kliff: State-based exchanges (stole my question)!
- A: Nope.
- Q: Tami Luhby: Out of 6.7M, how many on HC.gov?
- A: Breakout will be included in monthly report
- NEXT WEEK will include ALL reenrollment data
- Q: Any info on "switchers"?
- A: (missed answer, sorry)
- Q: State-by-state breakouts??
- A: ASPE report will be out soon
- Q: Permanent residents/(citizenship/immigration/legal eligibility issues) receiving faulty information re eligibility?
- A: Need more info; call centers given very specific accurate data for talking to people.
- Q: Dan Mangan: What hasn't gone well?
- A: (missed answer)
- Q: Call center: 1M calls, 500K callbacks? 40 min etc on hold?
- A: 500K was over full weekend (out of 1.6M total calls); those 500K were at least able to get thru & leave contact info/etc, WILL receive callbacks
- Q: Even with all the outreach, what about the people who still have no clue & will freak out in January at rate increases/etc?
- A: Still have until 2/15 to make changes/switches/drop coverage
- Q: Verification system for income / immigration / legal status working?
- A: yup.
- Q: Further bumps/issues with autorenewals?
- A: yep, but we're prepared.
- Q: Special Enrollment Period (those who's autorenewal is glitchy/etc) numbers?
- A: Small number but don't have exact (makes since since it's just being started now)
- Q: What % of current HC.gov have manually renewed thru yesterday?
- MY answer: 1.27M of HC.gov enrollees have manually renewed thru 12/12 (out of...perhaps 5M or so via HC.gov???)
END OF CALL
(sigh) dammit, I didn't get to ask a question again...although Sarah Kliff kind of stole my original one...